Refund Policy
Effective 23 July 2026 · AugmenTrait Pvt. Ltd.
This policy explains when you are charged, how to cancel, and when a refund is due. It forms part of our terms of service.
The trial is how you evaluate AugRank
Every account starts with a 7-day trial at our highest plan’s limits — no volume caps. No payment method is required to start it: the trial begins when you sign up, and nothing is charged until you choose a plan.
One thing waits for a plan: work that runs on its own. Scheduled SEO passes, automatic follow-up sequences and background LinkedIn discovery all begin when you subscribe. Everything you start yourself — running an audit, generating content, sending a reply — works in full during the trial. We do it this way so an account nobody is using stops spending, rather than capping what you can try.
When the seven days end, audits, content and outreach stop until a plan is chosen. Nothing is deleted and your data stays exactly as it is.
We deliberately give the product away for a week so you can decide before paying. Because of that, our post-payment refund terms are narrow.
Cancelling
- During the trial — cancel any time before it ends and you are never charged. One click, in the app.
- On a paid plan — cancel any time. Your subscription stays active until the end of the period you have already paid for, and then stops. We do not pro-rate a partial month.
When we refund
- Duplicate or incorrect charge — refunded in full, always.
- Charged after cancelling — refunded in full.
- An extended outage that made the service unusable — a pro-rated credit or refund for the affected period.
- Within 7 days of your first paid charge, if AugRank has substantially failed to work as described and our support team could not fix it — refunded in full. Tell us what went wrong; we would rather fix it.
When we do not refund
- Change of mind after the trial has ended and payment has been taken.
- Unused time in a period you cancelled part-way through.
- Search rankings, traffic, replies, or revenue not meeting expectations — see the no-guarantee clause.
- Suspension or restriction of a connected third-party account, including LinkedIn.
- Accounts terminated for breach of the acceptable use policy.
- Overage charges for usage that was actually delivered.
How to request one
Write to support@augrank.com from your account email with the invoice number and what went wrong. We respond within 2 working days.
How refunds are paid
Refunds go back to the original payment method through the provider that took the payment — Razorpay for INR, Stripe for USD. Banks typically take 5–10 working days after we approve it. Currency fluctuation between charge and refund is outside our control.
Changes
We may update this policy. The version in force is the one published when you were charged.
Questions about this document: legal@augrank.com